Do you move offices on the weekend or After-Hours?
Yes, most of our office relocations happen after-hours or weekends. This brings down your downtime of your business so you can keep serving your customers during the transition.

Is it more expensive to move after-hours?
No, we do charge on an hourly basis or on a contract basis, Efficiency will be high on after-hours, because of not competing for loading space and elevators keeps the cost down than regular hours. However we charge overtime on Sundays & Holidays.

Do you move Computers?
Yes, one of the main items we move. We have our own computer dollies.

We recently purchased a number of flat screen monitors, can you handle them safely?
Yes, our computer dollies measure 4’ long X 4’ high X 2’ deep.  The centre shelves are adjustable.  Flat screens are first placed in bubble covers and then placed into the computer dollies where they are further wrapped in furniture pads.  Once the dollie is full we shrink wrap the dollie closed and it now ready to be transported.

Can you provide help with packing and unpacking?
Absolutely, we have packing crews for all areas whether it’s for fragile antiques or present day files.  We would normally send an estimator to assess the packing requirements to arrive at a cost for labour and material and to see if specialized crates are also needed.

This is my first move, how can you help me plan?
One of our experienced moving consultants will visit, survey and help with all the details.  They will deal with the new floor plan and a simple labeling system to ensure each pieces ends up in the desired space.  For large jobs we can assign a moving coordinator.

What is your "estimating" process?
Our moving consultant will visit and survey the site and all that has to be moved.   We pay particular attention to items that have to be dismantled and reassembled as they have to be assessed separately.  Packing requirements are calculated at the same time and recommendations are made as to options and types of packing needed.  Items that have to be removed from the wall and hung at the new office are noted so that the required hardware is available.  The consultant will point out items that should not be handled by us such as electrical disconnections and built in millwork.  The survey will result in clearly showing the number of trucks, installers and movers required for the job and the approximate length of time the move will take. 

How do you handle last minute changes?
Our ability to deal with change is determined by our level of flexibility. The experience of our Move Team, coupled with our strength of resources, allows us to respond to challenges both quickly and efficiently with a minimum of disruption to the move schedule.

Can you help with moving our existing systems (modular) furniture?
Yes, our trained installers are capable of handling virtually every make and model of systems furniture on the market.  Typically, when a company moves their systems furniture it almost never gets installed in the same configuration it was in.  We are one of the few companies that can offer the added service of creating CAD drawings for your new location.  From that we can do a take-off to determine the parts required for your new floor plan and match that against the inventory your presently have.  By going through this process we can determine the extra parts needed to complete the “NEW” floor plan.  Again, we are one of the few companies that can acquire the parts needed.  Once we have the parts needed we also have our own refurbishing shop so that the parts can be painted and or upholstered to match your existing parts.

We are buying furniture for our new office, what is to be done with the existing furniture?
First we would complete a survey of your surplus furniture to determine all possibilities which basically ranges from being worth keeping for resale to having to dispose of through the recycling or dump sites.  Revenue from items that we can buy can go toward the cost of disposing of the balance. 

We have classified material to move, how do you deal with secure files?
For special circumstances it is best to organize a “Dedicated Run” designed specifically to handle the serious nature of the shipment.  A dedicated truck(s) and crew would be assigned to start the job and stay with it through to completion.  A client representative would be asked to accompany the crew throughout.  The client can have the option to drive with the truck or drive behind the truck.  The doors of the truck are sealed or locked depending on the client’s preference.  Off duty police officers can be hired to accompany the truck throughout the whole delivery.

How do you get the furniture in the right place in the new space?
The client will decide who is responsible to create a new floor plan for the new office.  That person would follow the simple procedure of assigning a number to each person that is moving.  That number would then be placed on every single item (we supply self sticking labels) that person wants moved to their new space.  A simple line drawing would show the intended location of each piece going into each space.  Our crews are quite adept at reading and following the floor plans and getting each piece in its’ intended place.  Common areas such as banks of filing cabinets can be alphabetized instead of numbered.  Prior to leaving the job the client should walk around with our crews for a last minute inspection.  Typical items that will be asked are for large pieces like desks and file cabinets to me move a few inches one way or the other. 

Where do you get your labor? Are they trained?
We have a large full time crew of 29 plus an additional part time crew of 13.  Generally our own crews are sufficient to handle all our jobs mainly because we never over book.  On occasion it is necessary to hire temporary labour which we acquire through our regular suppliers with whom we have excellent experience with.  Temporary labour is divided up so that we only have a maximum of 1 or 2 on each job.

Do you have insurance?
Yes, $5,000,000.00 Public Liability.

How long have you been in business?
More than 20 years.

Do you have storage?
Yes, But when we are full we use storage trailers.